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GM Help sa Viewer Spin prize. may error po :(

GM. I won "costume gryphon wing ears" in the viewer spin the wheel, but i did not get the prize. an error occured and i didnot get the screen shot. IGN: vaneza Spin time frame: about 7am-8:30am also please give me link to download how to fix the error for Costume shinning dagger and costume elven queen ears. i always get error when i see one of it in the game. thanks sir.